Shop with confidence, knowing that your happiness is our #1 priority.
Here at My Derma Dream, we proudly stand behind every skincare device, topical, and accessory we sell with a generous 90-day satisfaction guarantee:
If, for any reason, you’re not thrilled with your results, we offer exchanges or alternatives to ensure your satisfaction. Contact our Dream Team for assistance. 786-442-2626
We insist–because your happiness is our #1 priority!
My Derma Dream stands behind every skincare device we sell with a one-year warranty. It must work as promised – and continue to work free of manufacturer defects – or you can exchange it for replacement within one year of receipt.
Email us at info@mydermadream.com or use our help button in the bottom right of the page to initiate the exchange.
For all refunds, returns, and exchanges, proof of purchase is required.
We are committed to helping you achieve your skincare goals. If at any time during your 90-day satisfaction period you are unhappy with your progress, please contact our skincare consultants at 786-442-2626 for personalized advice or to explore alternative approaches with our range of effective skincare products.
If you are unhappy with your serum or topical, we are happy to provide you with a free alternative serum to use, with no need to return your existing product.
If you are dissatisfied with your device, we will provide you with an exchange for any other device in our catalog.
Due to strict quality control measures, we cannot accept returns or provide refunds for serums, topicals, moisturizers, cleansers, or other consumable products. We cannot guarantee that these products were stored properly or not tampered with after leaving our warehouse.
If you are unhappy with your serum or topical, please contact us to request a free alternative serum. We ask that you dispose of the product in accordance with your local laws and regulations.
If you are unhappy with your device, we are happy to provide you with an exchange for any other device in our catalog of equal or lesser value to the device being replaced.
If you wish to return your device, we offer a 30% refund of your initial purchase price. The remaining funds cover return handling, shipment to our refurbishment center, device cleaning, testing, quality assurance, repackaging, and restocking.
To initiate an exchange, request an alternative product, or inquire about a return, please contact us:
Phone: 786-442-2626
Email: info@mydermadream.com
Our Dream Team will guide you through the process and provide the necessary documentation.
For exchanges or refunds, proof of purchase and proof of product condition (via photos) are required.